Once again, I am reaching out for some information on your impending investigative story regarding MyFloridaSpecialtyPlate, and myself. I sent you a couple ofThousands of names and email addresses for people who used the service within the last few months before the merchant processing shutdown and would like to request the names again ofThe people you are claiming that they didn’t receive their order or a return. The BBB provides opportunities for you to verify that the complaint is valid.
There are many factors that can lead to this. ofThe shutdown meant that no one received their orders. I think it is fair that this should happen as part ofUpon further investigation, you will confirm that the information you have received is accurate.
After a payment has been placed, the customer will be automatically forwarded to the page where they can fill in their registration information. This includes insurance information and current tags. The customer cannot place an order if they do not receive this.
If they don’t respond to our request, we send them an email again requesting the same information and providing the same link for their information. Any field left empty will not transmit as it is impossible to submit without the requested information. According to the web site, we don’t have access to DAVID or FRVIS.
After the payment is received, it’s checked and follow-up emails are sent.
Biennial renewals: A further payment is required, as mandated byDMV
Additional fees may apply if the customer wishes to personalize their order byThe state
They must add a renewal fee if the registration is due within the next three months.
If they have purchased a personalized plateThey must also complete Form 83043.
They ordered the Divine 9 plateThey must also add evidence ofCurrent membership in a form acceptable by the DMV
If they place the wrong amount ofIt is necessary to submit the form 83043 again with different characters. The central logo plates and left-sided logo plates must be submitted separately.
A follow-up email should be sent to many reasons.
The stock ofIt is illegal to keep plates byYou can find it at any of the 67 Florida County Tax Collector’s Offices. All plates are made at the State Prison. The plates can be ordered in batches of10,000 and the Tax Collector bylaw requires that the minimum amount of money be maintained ofStock for each ofThe 132 diverse specialty licenseYou can purchase plates at their offices.
Personalized plates (choosing what to put on them) can be ordered at the state prison in batches. of 1,000 .
We take payment from the customer and send an email asking for their information. Then, the payment and orders will be sent securely. We are not involved in any other way. They must register their vehicle with the State of Florida registration system. The tax collector sends the authorized license plate- with registration papers and a matching decal plateRegistration forms sent in sealed envelopes directly to the address of the customer byThe USPS and the customer take the license plateThey will replace their existing one.
We are simply an online courier service. We take the order online and make sure that all information is collected to be able process the order. Then we pay the Tax Collector to process the order. They process it through the state Department. ofMotor Vehicles system.
Personalization of personalized plates requires a minimum order. of 60 days processing/manufacturing time at the prison. Before they can approve their form, it is first cleared by the DMV system. They then forward the form to the prison for them to make.
After it is manufactured in the prison, it will be mailed back to the clerk by batches. Then it will be sorted and mailed directly to them. It will arrive in an envelope with a registration decal. We are not able to predict when this will occur as they are sent at the earliest possible time.
Prison Rehabilitative Industries and Diversified Enterprises, Inc. is a private, state-authorized, non-profit inmate training facility. companyIn correctional facilities throughout the State, general manufacturing and service facilities are used of Florida, authorized by1981 was the year of the Florida Legislature. Union Correctional Institution, 91 inmates, formerly known as Florida State Prison, Raiford Prison and State Prison Farm, is located in unincorporated Union County. It’s between Gainesville & Jacksonville. It is across the street from Florida State Prison where death row inmates await fate. This is where all the action takes place licensePlates, including personalized ones, can be made.
After the order is placed in the prison system, there is no tracking. The clerk will process the order and it will go straight to you as soon as he has it back. These timelines are subject to change and have been significantly affected in the past. byCOVID-19 and issues involving state personnel, as well as aluminum shortages, we ask that customers allow minimum 90 days to get their personalized documents. plate. If the personalized choice is refused byDMV, we get notified in batches, and then the customer will be asked to submit a better option – this is also subject state timelines, and not ours.
This system is in place for more than 30 years. ofFlorida is not likely to change the manufacturing process. South Carolina and other states have adopted an on-demand digital printing process. The state ofOnline ordering is not allowed in Florida. We have been providing this service for over 10 years. We make every effort to keep customers informed about all aspects of the service. ofThey are informed when their order has been received and receive confirmation. ofThe timeline. Customers often get impatient and mistakenly believe that it is a delay from us rather than the actual system.
Since its inception, Florida’s Specialty License Plate Program has raised more than $800 million for worthy charities, colleges and sports foundations, as well as state agency programs. MyFloridaSpecialtyPlate.com has been providing an online convenience for buying all ofThe available specialty license plates for more than 10 years. “Additional fees are charged to cover the costs of processing, delivery and the convenience of processing the order online and receiving it in the mail without having to go to the local DMV/Tax Collector. It is cheaper to go in person. We are a private company. All transactions are processed online through an authorized Florida Tax Collector and delivered to by USPS. We do not have direct access to FRVIS or DAVID and the information is gathered from you and securely submitted for processing.” https://myfloridaspecialtyplate.com/index.html
This is a once-off transaction. They can renew their licensePlates are renewed each year through the state system at www.gorenew.com
We charge a transaction fee and they are publicly disclosed.
https://myfloridaspecialtyplate.com/cost.html
https://myfloridaspecialtyplate.com/terms-and-conditions.html
https://myfloridaspecialtyplate.com/refund-policy.html
https://myfloridaspecialtyplate.com/voucher-refund-policy.html
https://myfloridaspecialtyplate.com/privacy-notice.html
The state may also impose additional fees that must be paid by the customer before they can process their order. These include biennial registration fees, personalized fees, and upgrades that will add their registration fee if their registration expires in 3 months. The state won’t allow any of these fees. plateWithin 3 months of expiration unless that fee is paid – the customer receives an email explaining this.
It is not uncommon to initiate a charge back byA customer may be rejected if they fail to respond to their initial request for processing their order, or simply change their mind.
We created a new system for sending follow-up emails to customers who have not replied to their initial order.
(redact)
None ofThe charge backs for that batch were notified within the 30-day or 90-day notice period. license plate.
They need to submit their information in a separate email than when they place their order. This is the main reason. I hired a web designer for a new process in which both the payment and registration information were submitted simultaneously. Different types of payment required different processes. ofOrdersspecialtyWithout renewal specialtyPersonalized renewal specialtyNo renewal. Personalized specialtyWith renewal, standard personalized, personalized standard with renewal, and the other 132 choices of specialty plateThe design of the presale voucher was also complicated due to the 40 choices.
It is possible that there is an unusually high amount. ofCharge backs, or is this the usual charge back rate depending on the type? ofWe process the following products: The number ofThe process cannot be controlled by moving parts.
Processing time cannot be reduced.
Option ‘A” – Change to the specialty plateYou can keep your current registration renewal date. license plateDoes not expire within the next 3 month.
https://myfloridaspecialtyplate.com/order-now.html
Customer receives email:
“ Your new plate will be mailed to you by USPS. Please allow a minimum of 30 days from the date your order is submitted to the clerk for processing to receive your new tag in the mail. When you receive it, you replace your existing tag and dispose of the old one so nobody else can use it. We do not update your order status through Ecwid as it requires manual entry, so please be patient as we process your order.”
Option ‘B’ – Switch to specialty plateRenewal your vehicle registration. This is only possible if your current registration has not expired. license plateIt expires within 3 months
https://myfloridaspecialtyplate.com/order-now.html
Customer receives email:
“Your new plate will be mailed to you by USPS. You will receive your new specialty plate with randomly assigned characters and new registration decal. When you receive it, replace your existing tag and dispose of the old one so nobody else can use it. Please allow a minimum of 30 days from the date your order is submitted to the clerk for processing to receive your new tag in the mail. We are prioritizing upcoming renewal expirations first. Your order will be processed before your expiration. We do not update your order status through Ecwid as it requires manual entry, so please be patient as we process your order.”
Option ‘C’ – Switch to a personalized specialty plateChoose the characters that you would like to see on your new website specialty license plateOr keep your existing characters there) and keep your registration renewal date. license plateIt does not expire within 3 months.
https://myfloridaspecialtyplate.com/order-personalized.html
Customer receives email:
“Your Form 83043 that you submitted will dictate what is on your plate and the placement. For the actual personalized plate that you have ordered, the personalization process includes a minimum of 60 days processing/manufacturing time at the prison. Prior to that your form is cleared through the DMV system and is then subject to their review for their approval (they check for any formatting errors and for any improper language, phrases, hidden meanings, etc.) and then they forward it to the prison to be made. When it has been manufactured, it is delivered to the clerk in batches, sorted and then mailed directly to you. The process is running slower than usual at present and can take up to 90 days. We do not update your order status through Ecwid as it requires manual entry, so please be patient as we process your order. “
Option ‘D’ – Switch to a personalized specialty plate (Choose the characters you want on your new specialty license plate or keep your existing characters) and renew your annual vehicle registration renewal (this is only available if your current registration for your existing license plate expires in the next 3 months).
https://myfloridaspecialtyplate.com/order-personalized.html
Customer receives email:
“Your submitted Form 83043 that you submitted will dictate what is on your plate and the placement of the characters that you chose. You have included payment for your annual vehicle registration renewal, you will receive your new registration decal prior to your new personalized plate arrival, and you must put it on your existing tag. For the actual personalized plate that you have ordered, the personalization process includes a minimum of 60 days processing/manufacturing time at the prison. Prior to that your form is cleared through the DMV system and is then subject to their review for their approval (they check for any formatting errors and for any improper language, phrases, hidden meanings, etc.) and then they forward it to the prison to be made. When it has been manufactured it is delivered to the clerk in batches, sorted and then mailed directly to you. The process is running slower than usual at present, and can take up to 90 days. We do not update your order status through Ecwid as it requires manual entry, so please be patient as we process your order.”
Option ‘E’ – Change to a personal standard Florida license plateChoose the characters that you would like to see on it, or keep them as they are. You will also be able to keep your existing registration renewal/expiration dates (only if your existing registration is active). license plateDoes not expire within the next 3 month.
https://myfloridaspecialtyplate.com/flstandardpersonalized.html
Customer receives email:
“Your Form 83043 that you submitted will dictate what is on your plate and the placement. For the actual personalized plate that you have ordered, the personalization process includes a minimum of 60 days processing/manufacturing time at the prison. Prior to that your form is cleared through the DMV system and is then subject to their review for their approval (they check for any formatting errors and for any improper language, phrases, hidden meanings, etc.) and then they forward it to the prison to be made. When it has been manufactured, it is delivered to the clerk in batches, sorted and then mailed directly to you. The process is running slower than usual at present and can take up to 90 days. We do not update your order status through Ecwid as it requires manual entry, so please be patient as we process your order. “
Option ‘F’ – Switch to a personalized standard Florida license plate (Choose the characters you want on it or keep your existing characters) and renew your annual vehicle registration renewal (this is only available if your current registration for your existing license plate expires in the next 3 months).
https://myfloridaspecialtyplate.com/flstandardpersonalized.html
Customer receives email:
“Your submitted Form 83043 that you submitted will dictate what is on your plate and the placement of the characters that you chose. You have included payment for your annual vehicle registration renewal, you will receive your new registration decal prior to your new personalized plate arrival, and you must put it on your existing tag. For the actual personalized plate that you have ordered, the personalization process includes a minimum of 60 days processing/manufacturing time at the prison. Prior to that your form is cleared through the DMV system and is then subject to their review for their approval (they check for any formatting errors and for any improper language, phrases, hidden meanings, etc.) and then they forward it to the prison to be made. When it has been manufactured it is delivered to the clerk in batches, sorted and then mailed directly to you. The process is running slower than usual at present, and can take up to 90 days. We do not update your order status through Ecwid as it requires manual entry, so please be patient as we process your order.”
PRESALE VOUCHER. In the “Please indicate your preference” box, please indicate which presale coupon you wish to purchase of specialty plate here’. After payment has cleared, you will receive an email to confirm your order. https://myfloridaspecialtyplate.com/order-presale-voucher.html
Customer receives email:
“Your presale voucher order has been received. Your information will be transmitted to the DMV through an authorized Florida Tax Collector as a participant in the pre-sale program in the next 30 days. Your voucher is identified through your driver’s license number. You do not receive a physical voucher.
You will be notified by email when the organization completes the required presale minimum (3,000) and then when the actual plate is available for purchase with instructions on how to apply your pre-sale voucher to the purchase of your chosen new specialty license plate. You can do it online through us or at your local DMV/Tax Collector.
You can view the latest presale voucher numbers here:
https://myfloridaspecialtyplate.com/presale-count.html
We stopped taking voucher orders because we had an issue getting them registered and the state refund policy does not allow them to get refunded.
SPECIALTY LICENSE PLATE VOUCHER PRESALE REFUND POLICY
TO COMPLY WITH APPLICABLE STATE REGULATIONS, WE SUBMIT YOUR PAYMENT IN FULL WHEN WE TRANSMIT YOUR ORDER TO THE TAX COLLECTOR FOR PROCESSING. Therefore, NO REFUNDS are available once your order has been submitted for processing.
YOU MUST PROVIDE NOTICE IN AN EMAIL, NOT BY TELEPHONE, TO CANCEL YOUR ORDER SO WE HAVE A WRITTEN RECORD OF YOUR REQUEST. PLEASE ALLOW 10 DAYS TO RECEIVE YOUR REFUND AFTER ACKNOWLEDGMENT OF RECEIPT OF YOUR WRITTEN CANCELLATION REQUEST.
YOU CAN RECEIVE A FULL REFUND FOR YOUR VOUCHER PURCHASE AT ANY TIME UP UNTIL IT IS RECORDED BY THE TAX COLLECTOR. WE SUBMIT THE VOUCHERS IN BATCHES, SO PLEASE CONTACT BY EMAIL IF YOU WANT TO CANCEL.
AFTER IT HAS BEEN RECORDED, YOU MUST FOLLOW THE STATE RULES FOR PRESALE VOUCHER REFUNDS, AS STATED BELOW.
When the license plate on the presale voucher becomes authorized, the voucher can only be used with the issuance of that specific license plate; which can be processed at the time the license plate becomes available or when the customer’s current license plate is renewed.
If a plate fails to meet the presale voucher requirements within the two-year period the plate will not be manufactured and the customer may apply the presale voucher towards a different specialty license plate or apply for a refund for the specialty license plate fee only. Form HSMV 83363 is used to apply for a refund.
Also, FLHSMV may de-authorize a specialty license plate and discontinue its issuance if the number of valid specialty license plate registrations falls below 3,000 valid registrations or 4,000 valid registrations for out-of-state colleges or universities
for at least 12 consecutive months. If the plate associated with the presale voucher meets the voucher minimum but is subsequently de-authorized before the voucher is used, the voucher cannot be used towards a different specialty plate or be refunded.
So, the customer simply files a chargeback – gets their $39.95 back, we get hit with $15.00-$25.00 depending on the credit card, and cannot get the payment to the clerk back, and so each order costs us $55.00. 10 of those is $550.00 which equates to 240 voucher fees to cover just that loss.
Between 2011 and 2013 I tried to get the DMV through the Tax collector’s Service Corp to provide online ordering. An agreement was signed on January 6, 2011 and over $300K in software development was initiated by my company. The TC Service Corp and DHSMV MOU eventually collapsed after DMV refused to provide online direct access and access for “screen scraping” and instead sent a DVD with 17 million Florida vehicle owner information, which subsequently got lost in the mail. DHSMV then insisted on a very large service fee be imposed, instead of the small percentage fee that we proposed. DHSMV then also advised (on September 8, 2012 and on May 16, 2013) that they were “developing their own system.” There had also been a previous report that over $1 million had not been allocated by the DMV to the specialty plate pertinent charities and state agencies due to glitches in their processing system, and there was no way to correct it, so it just went to their General Revenue fund.
It took a lot of time to bounce back from that as well.”
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